IT Support in Graz — For Every Graz Business

We handle the IT. You run the business. On-site or remote, right here in Graz.

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Why Graz IT Support?
Graz city - our IT support coverage area
Why Us

Local IT, done properly

We work with restaurants, shops, clinics, offices and tech teams across Graz — in English or German, depending on what your team needs.

Whether your system crashes at 8 AM or a new hire needs their computer set up by noon, we respond fast — on-site or remote.

4-hour response time for Business clients, 8-hour for Starter
Support in English and German — whichever works for your team
What We Do

IT Services for Graz Companies

Day-to-day helpdesk or full managed IT - whatever your setup needs.

Managed IT Support

Managed IT Support

We monitor, patch and alert - so you hear about problems from us, not from your team.

Remote Helpdesk

Remote Helpdesk

Phone, chat or remote desktop. Quick answers, no waiting around.

Cybersecurity

Cybersecurity

Virus protection, security audits, phishing training and automatic backups — so your data stays safe and recoverable.

Cloud and Infrastructure

Cloud & Infrastructure

Microsoft 365 setup and administration, server migrations, VPN configuration and network infrastructure - all done locally in Graz.

Hands-on. Graz-based.

IT Support, built for Graz

On-site in 30 minutes. Remote in 10.

How It Works

From First Call to Full Resolution

No mystery, no silence. You'll always know where your ticket stands.

Ticket Opened

Call us, email or use our contact form. We log your issue immediately and send a confirmation with a ticket number and expected response window.

Remote Diagnosis

Our technician connects remotely within the agreed response time. Most issues - software errors, configuration problems, user access - are resolved without an on-site visit.

On-Site If Needed

If hardware replacement or network work is required, we dispatch a technician to your Graz office - typically same-day for Business and Enterprise plan clients.

Resolution & Report

Every resolved ticket includes a plain-language summary of what was wrong, what was done and what we recommend to prevent recurrence.

Monthly Review

Business and Enterprise plan clients get a monthly report: uptime, resolved tickets, security events, and what's coming up.

FAQ

Common Questions, Straight Answers

Starter: 8 business hours. Business: 4 hours. Enterprise: 2-hour response, with same-day on-site if needed.
Yes. We support in English and German. If your team includes international staff, we switch seamlessly — no need to explain twice.
Your employee downloads a small app from our SOS page, runs it without installation and shares a session ID. The connection is end-to-end encrypted. They can see every action and end the session at any time.
Starter: up to 5 users. Business: up to 25, with priority response and security monitoring. Enterprise: anything bigger, dedicated account manager and on-site coverage. Not sure? Drop us a message - one call usually sorts it.
+43 664 197 1740 helpdesk@itsupportgraz.com

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